Shipping policy
Order Processing
Your order will be processed within 1–3 business days after payment confirmation. Business days exclude weekends and national holidays. During major promotional events, processing may take longer. We will notify you via email if any delays affect your order.
Shipping Methods & Estimated Delivery
All packages ship from our warehouse in the United Kingdom.
- Express Shipping: £9.50 shipping fee for orders under £50. Estimated delivery time: 2–17 business days.
- Standard Shipping: Free shipping on all orders of £50 or more. Estimated delivery time: 3–25 business days.
Delivery times are approximate and not guaranteed. Actual transit duration may be affected by customs clearance, remote location delivery, bad weather or courier delays.
Package Tracking
Once your package leaves our warehouse, you will receive a shipping confirmation email with your tracking number. Please allow up to 48 hours for the tracking information to activate and show updates on the courier’s system.
Delivery Address
Please verify your delivery address carefully before checkout. Once shipped, packages cannot be redirected. We are not responsible for lost or returned parcels caused by incorrect, incomplete or outdated addresses provided at checkout.
Customs, Duties and Taxes
International shipments may incur import duties, taxes and customs fees imposed by your local government. All such charges are the buyer’s responsibility and are not included in product prices or shipping fees.
Damaged & Lost Package Claims
If your items arrive damaged, please contact us within 48 hours upon delivery and provide clear photos of the package and damaged goods. If tracking marks the package as delivered but you have not received it, submit your inquiry within 21 days after shipment so we can assist with an investigation.